NovaTrendReturns
Returns and Refunds
If a product arrives damaged, incorrect, or not as described, customers should contact NovaTrend with photos and the order number.
Return Help
NovaTrend reviews return and refund requests based on the issue reported, order status, and available product evidence. Customers should contact support before sending anything back.
For damaged, incorrect, or not-as-described items, customers should include the order number, a clear description of the issue, and photos or video showing the problem.
What Customers Should Send
- Order number
- Email address used at checkout
- Clear photos or video showing the issue
- A short explanation of what happened